Prixie's Team and Business plans are billed monthly. Both follow the same prorated 14-day refund.
Refunds
- First 14 days: request a refund within 14 days of your first payment and we'll refund you on a pro rata basis.
- After 14 days: cancelling ends your plan at the end of the current billing period. You won't be charged again.
- How to cancel: Admin Centre → Manage billing.
- How to request a refund: email hello@prixie.ai, or use the link in your Paddle receipt or contact Paddle support.
Payments and refunds through Paddle
Paddle is our merchant of record and processes all payments. The charge shows as Paddle on your receipt, card statement, and bank statement, and Paddle issues any refund. Prixie never sees or stores your card details.
Questions
Email hello@prixie.ai.